Privacy Policy

At Seamless FM, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information, including data related to SMS communications, business-to-business communications, and website analytics.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Revised” date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on our website. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

1. Introduction

Seamless FM is dedicated to providing excellent facility management services while ensuring that your personal data remains secure and private. This policy outlines our approach to handling SMS communications, business communications, website analytics, and related data.

2. Information We Collect

We collect the following types of personal information:

• Phone Numbers: Collected when you opt-in to receive SMS communications from Seamless FM.
• Contact Information: Name, email address, company information, and job title collected through web forms, business inquiries, and professional networking.
• Business Communication Data: Records of your expressed interest in our services, meeting requests, and appointment scheduling preferences.
• CRM Data: Interaction history, service inquiries, and communication preferences stored in our customer relationship management system.
• Website Analytics Data: Information automatically collected when you visit our website, including IP address, browser type, device information, operating system, pages viewed, time spent on pages, referring websites, and server log files. We use third-party services like ZoomInfo to identify business visitors to our website and collect publicly available business contact information.
• Location Information: We may receive approximate location data from your IP address and other sources to better serve your facility management needs.
• Consent Details: Your agreement to receive SMS updates and business communications.

We also may collect certain other information automatically when you visit our website, such as:

• Cookies and Tracking Technologies: We may use cookies, web beacons, pixel tags, and similar technologies to collect information about your browsing activities and improve your experience on our website.

3. How We Use Your Information

If you consent to receive communications from Seamless FM, you may receive messages related to:

• SMS Communications:
  • Appointment reminders
  • Service or repair progress updates
• Business-to-Business Communications:
  • Appointment scheduling and confirmations
  • Meeting reminders for facility management consultations
  • Service inquiry responses and follow-up communications
  • Customer service communications related to your business needs
• Website Visitor Identification: We use website analytics to identify business visitors and their companies to better understand our audience and provide relevant facility management information.
• Other Business Purposes:
  • Operating, evaluating, and improving our services
  • Understanding how you use our services
  • Protecting the safety, security, and integrity of our services
  • Complying with applicable law and legal requirements
  • Enforcing our policies and legal rights
  • Preventing fraud and malicious activities

4. Opt-In

You will Opt-In for communications from Seamless FM by:

• Submitting your phone number through forms on our website at https://seamlessfm.com/contact/
• Agreeing to receive SMS updates during registration or service intake
• Providing verbal consent during phone conversations with our sales team
• Responding to our business communications expressing interest in scheduling a consultation
• Exchanging business cards at professional networking events with consent for follow-up communications

5. Your Consent

By opting in, you acknowledge and agree that:

• Your phone number will be used solely for SMS communications related to the services and offers described above
• Your information will not be shared with any third parties or affiliates for marketing purposes
• We do not share SMS opt-in consent or phone numbers with third parties or affiliates for marketing purposes

6. Business-to-Business Communications

We use your contact information to communicate with you about:

• Facility management services relevant to your business
• Appointment scheduling and confirmations
• Follow-up communications after you’ve expressed interest in our services
• Customer service and support related to our business relationship

All business communications are sent only to individuals who have:

• Submitted inquiries through our website
• Provided consent during phone conversations
• Expressed interest in our services through professional channels
• Requested information about our facility management solutions

7. Website Analytics and Visitor Identification

We use third-party analytics services, including ZoomInfo, to:

• Identify business visitors to our website
• Collect publicly available business contact information
• Analyze website traffic and user behavior
• Improve our website experience and content

These services may use cookies and similar technologies to collect information about your visit. The information collected helps us understand which businesses are interested in our facility management services.

8. Third Party Disclosures of Your Information

We will never sell your personal information to third parties for their own commercial purposes. However, we may share or disclose your personal information as described in this Policy. We may disclose personal information we collect about you:

• To our business partners and service providers who assist in providing our facility management services
• To our contractors, service providers, and other third parties we use to support our business operations
• To comply with applicable law, legal requirements, court orders, or government requests
• To enforce our policies, terms of use, contracts, or other legal rights
• To investigate or prevent unlawful activities, fraud, or misuse of our services
• To protect the legal rights, property, safety, and security of us, our users, our employees, and others
• To an actual or potential buyer, successor, or other organization in the event of a merger, acquisition, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, including as part of bankruptcy or liquidation proceedings
• To such other parties as you may authorize or we otherwise disclose
• In connection with law enforcement investigations or legal proceedings

9. Your Rights

Opt-Out: You may opt out of receiving SMS messages from Seamless FM at any time by replying “STOP” to any message. Once opted out, no further SMS messages will be sent to you unless you re-opt-in.

Help: For assistance, reply “HELP” to any message or contact us directly at:

• Email: info@seamlessfm.com
• Phone: (469) 501-1510

Manage Preferences: You can contact us to update or manage your communication preferences at any time.

Cookie Controls: You may choose to disable cookies through your browser settings, though this may limit some functionality of our website.

Do-Not-Track: At this time, our website does not respond to browser “do-not-track” signals.

10. Message And Data Rates

Standard message and data rates may apply. Fees depend on your mobile carrier and the type of SMS message received.

11. Third-Party Services

We may use third-party services (such as CRM systems, communication platforms, website analytics tools, and scheduling tools) to facilitate our business communications. These service providers are contractually obligated to protect your information and use it only for the services they provide to us.

12. Third-Party Links

Our website may include links to websites, applications, information, and services provided by third parties. We are not responsible for the privacy policies or practices of those third parties. We encourage you to review the applicable privacy policies of such third parties if you elect to follow the links provided.

13. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer needed, we will securely delete or anonymize it.

14. Security of Your Information

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

15. Contact Us

If you have any questions or concerns about this Privacy Policy or our communications, please contact us at:

• Email: info@seamlessfm.com
• Phone: (469) 501-1510
• Address: 1910 Pacific Avenue Suite 2000 # 3299 Dallas 75201