Seamless FM × Capri Holdings - Facilities Management Proposal

SEAMLESS FM × CAPRI HOLDINGS

Comprehensive Facilities Management Proposal
314
Total Locations
3
Luxury Brands

October 2025

Executive Summary: Strategic Opportunities

💡 KEY INSIGHT: Your Customer Experience is Strong—Let's Elevate Your Employee Experience

Customers rate your facilities highly (4.2/5.0), which is a testament to your brand standards. Our analysis of online reviews reveals three strategic opportunities where targeted investments can significantly enhance employee satisfaction, operational efficiency, and long-term profitability.

314
Retail Locations
$15-30M
Estimated Annual Savings
3
Focus Areas
18-24 Mo
ROI Timeline

🎯 Three High-Impact Opportunities We Identified

1. Workforce Optimization: Free your sales teams to focus on selling by providing dedicated janitorial services
2. Risk Mitigation: Protect employees, merchandise, and brand reputation through enhanced security
3. Operational Excellence: Bridge the corporate-to-store gap with proactive facilities management

Your Portfolio

  • Michael Kors: 248 stores (79%)
  • Jimmy Choo: 37 stores (12%)
  • Versace: 29 stores (9%)

How Seamless FM Helps

  • Nationwide Coverage: All 314 locations
  • Self-Perform: Texas (31 stores)
  • 24/7 Support: Emergency response
  • Transparent Pricing: No surprises

Who We Are: Seamless FM

Nationwide Coverage

50+
States Covered
24/7
Emergency Response

Self-Perform States

Direct service in Texas, Oklahoma, Arkansas with employed technicians

National Network

Vetted contractor partnerships in remaining 47 states ensuring consistent quality and rapid response

Core Competencies

  • Emergency Services: HVAC, plumbing, electrical failures with 1-2 hour response SLA
  • Preventive Maintenance: Scheduled inspections preventing failures before they occur
  • Janitorial Services: Dedicated cleaning staff for all locations
  • Security Enhancement: Professional security assessment and deployment
  • Capital Projects: Retrofits, renovations, equipment replacement
  • Compliance: Health codes, safety regulations, ADA standards

Our Retail Expertise

Extensive experience with luxury retail, multi-location portfolios, and high-value merchandise protection

💡 Opportunity #1: Workforce Optimization

OPPORTUNITY: Unlock Sales Potential Through Dedicated Janitorial Services

At 248 Michael Kors locations (79% of portfolio), sales associates handle cleaning duties alongside sales responsibilities. By providing dedicated janitorial staff, you can free your talent to focus on what they do best—selling luxury products and delivering exceptional customer service.

"Its Unrealistic and almost impossible to reach the goal for commission. There is no janitor, so you're expected to sweep, dust or literally any other cleaning in the store. And you have to play security guard when there isnt one scheduled"
— Sales Associate, Michael Kors, Indeed.com

Current State Analysis

  • Dual Responsibilities: Sales staff managing maintenance tasks
  • Productivity Impact: Commission time diverted to cleaning
  • Training Gap: Sales associates handling specialized cleaning
  • Efficiency Loss: Staff performing non-core duties
  • Opportunity Cost: Lost sales during cleaning time

Seamless FM Solution & ROI

  • Dedicated Janitorial Staff: Professional cleaners at all 248 Michael Kors stores
  • Daily Service: Open/close cleaning, restroom maintenance, floor care
  • Investment: $15,000-25,000 per location annually
  • Total Program: $3.7-6.2M annually
  • Expected ROI: Increased sales productivity, reduced turnover, improved morale

The Business Case

When sales associates spend time cleaning instead of selling, you're paying luxury retail wages for janitorial work. Reallocating staff to their core competencies increases revenue per labor hour while improving job satisfaction and retention. The cost of turnover alone ($3,000-5,000 per associate) makes this investment self-funding.

🛡️ Opportunity #2: Risk Mitigation & Asset Protection

OPPORTUNITY: Protect Your People, Merchandise, and Brand Through Professional Security

With $500-$3,000 merchandise items and organized retail crime up 25% nationally, strategic security investment protects your assets while creating a safer environment for employees and customers. Estimated potential recovery: $500K-2M annually in reduced shrinkage.

"Very high unrealistic goals, horrible management, no security and people go and steal often which it can be dangerous."
— Employee, Versace, Glassdoor
"High school environment (read: very dramatic), artificial people, frequent attempts to shoplift (made us feel unsafe)"
— Employee, Jimmy Choo, Indeed.com

Current State Analysis

  • Employee Safety: Staff concerns about theft incidents
  • Liability Exposure: Non-security personnel in confrontation situations
  • Inventory Shrinkage: Estimated $500K-2M annually
  • Customer Experience: Staff attention diverted to security concerns
  • Brand Positioning: Luxury environment expectations

Seamless FM Security Enhancement

  • Phase 1: Security audit of all 314 locations
  • Phase 2: Deploy security at 100 highest-risk stores
  • Professional Security: $30,000-50,000 per location
  • Technology: RFID, enhanced EAS systems
  • Total Investment: $3-5M for critical stores
25%
Increase in Retail Crime
100
Priority Locations
$500K-2M
Potential Annual Recovery

🤝 Opportunity #3: Operational Excellence Through Partnership

OPPORTUNITY: Bridge Corporate-to-Store Communication with On-Ground Facilities Expertise

Your corporate team focuses on strategic brand management across 314 locations. Seamless FM becomes your dedicated facilities partner on the ground, providing visibility, proactive maintenance, and direct support that keeps stores running smoothly while your team focuses on growth.

"Another Holdings company posing to care about its employees. Upper management never supported the store and RARELY visited. They preferred a micro-managing style more than anything."
— Employee, Michael Kors, Indeed.com
"After another brand acquired Jimmy Choo, new corporate executives have implemented too many arduous 'tracking tools' for every aspect of day-to-day operations. I saw my manager off the floor half the day, trying to keep up with corporate mandated accountability checkpoints."
— Sales Associate, Jimmy Choo, Indeed.com

Current Challenge Analysis

  • Geographic Scale: Corporate team covering 314 locations
  • Limited Visibility: Facilities issues not always escalated
  • Reactive Approach: Problems addressed after failures occur
  • Administrative Load: Store managers juggling operations
  • Information Gap: Disconnect between stores and corporate

Seamless FM Partnership Model

  • Quarterly Inspections: Every store visited by facilities team
  • Direct Reporting: Store-to-facilities channel established
  • Dedicated Management: 1 facilities manager per 50-75 stores
  • Proactive Maintenance: Prevent failures before they occur
  • Real-Time Visibility: Corporate dashboard showing all locations

The Seamless FM Value Proposition

We become your on-the-ground facilities extension, providing the local presence and specialized expertise that's challenging to maintain in-house across 314 locations. Our regional managers visit stores regularly, understand local challenges, and address issues proactively—freeing your corporate team to focus on strategic priorities while ensuring operational excellence at every location.

Priority #4: Uniform & Resource Shortages

VERSACE BRAND ISSUE: Chronic Uniform Supply Failures

Employees receive one uniform per year "if lucky" with poor quality materials. Staff forced to purchase own clothing to maintain luxury brand appearance standards.

"This company is extremely disorganized has no rhymer rhythm to day-to-day operations does not care about its employees. Quality of clothing is poor Uniforms are never available maybe given one per year if your lucky"
— Employee, Versace, Indeed.com

The Problem

  • Supply Chain Failure: Chronic shortages
  • Poor Quality: Materials don't match brand positioning
  • Employee Cost: Staff buying own clothing
  • Brand Image: Appearance standards difficult to maintain

Impact on Morale

  • Disconnect: Luxury brand, budget treatment
  • Frustration: Basic resources unavailable
  • Professionalism: Hard to look polished
  • Retention: Contributes to turnover

Seamless FM Role

  • Vendor Management: Uniform supplier coordination
  • Quality Control: Ensure materials match standards
  • Inventory Tracking: Prevent shortages
  • Distribution: Timely delivery to all stores

Broader Resource Management

While uniforms are a procurement issue, Seamless FM can coordinate vendor management, track inventory levels, and ensure consistent delivery of essential supplies. We identify resource gaps before they impact operations and employee satisfaction.

Employee Facilities Experience: The Reality Behind the Brand

2.5/5.0
Overall Employee Rating
2.3/5.0
Michael Kors (Worst)
2.8/5.0
Jimmy Choo (Best)
1.7
Customer-Employee Gap

Brand-Specific Employee Ratings

Michael Kors: 2.3/5.0

  • Janitorial elimination most severe
  • Security understaffing
  • Corporate disconnect
  • Highest employee frustration

Versace: 2.5/5.0

  • Uniform supply failures
  • Security concerns
  • Disorganized operations
  • Employee resource gaps

Jimmy Choo: 2.8/5.0

  • Fewer concrete complaints
  • Still security issues
  • Post-acquisition tracking burden
  • Management-focused concerns

The Hidden Cost of Employee Dissatisfaction

Customers rate facilities 4.2/5.0 because they don't see the operational burden employees carry. This perception gap is unsustainable. As employee frustration grows, turnover increases, service quality declines, and eventually the customer experience will suffer. The time to act is before the gap closes—in the wrong direction.

"Technology Lag – Some systems or tools are outdated and could benefit from modernization. Resource Constraints – Teams are often stretched thin, impacting project timelines and work-life balance."
— Corporate Employee, Michael Kors, Glassdoor

Portfolio Overview: 314 Locations Nationwide

Brand Distribution

248
Michael Kors (79%)
37
Jimmy Choo (12%)
29
Versace (9%)

Geographic Reach

  • Michael Kors: 42 states
  • Jimmy Choo: 16 states
  • Versace: 13 states

High-Density Markets

City/Region Total Stores Details
Las Vegas, NV 11 6 MK, 3 JC, 2 Versace
New York City, NY 8 4 MK, 2 JC, 2 Versace
Orlando, FL 6 4 MK, 2 JC
Los Angeles, CA 4 3 MK, 1 Versace
Houston, TX 4 3 MK, 1 Versace

Portfolio Concentration Risk

Top 4 states account for 44% of all locations (140 stores), creating significant geographic concentration. This clustering amplifies exposure to regional disasters, economic downturns, and market-specific challenges.

Geographic Risk: 65% of Portfolio in High-Risk Zones

URGENT: Climate & Natural Disaster Exposure

205 stores (65% of portfolio) face elevated or high risk from hurricanes, wildfires, power grid failures, and climate-driven disasters. Florida, California, and Texas alone house 113 stores (36%) in extreme vulnerability zones.

Top 10 States: Location & Risk Profile

Rank State Stores % Portfolio Risk Level Primary Threats
1 California 48 15% HIGH Wildfire, earthquake, power grid, drought
2 Florida 34 11% CRITICAL Hurricane, flooding, insurance crisis, sea level
3 Texas 31 10% HIGH Hurricane, tornado, power grid, extreme heat
4 New York 27 9% ELEVATED Coastal storms, mall closures, high costs
5 New Jersey 17 5% ELEVATED Hurricane, flooding, mall decline
6 Georgia 12 4% ELEVATED Hurricane remnants, tornado, extreme heat
7 Nevada 11 4% ELEVATED Extreme heat, drought, tourism dependency
8 Pennsylvania 11 4% MODERATE Aging infrastructure, mall challenges
9 North Carolina 8 3% ELEVATED Hurricane, flooding (Helene 2024)
10 Arizona 6 2% MODERATE Extreme heat, water scarcity
$3.5-9.5M
Annual Disruption Costs
$15-25M
Long-Term Write-Off Risk

Seamless FM: Nationwide Coverage Built for Your Portfolio

Self-Perform States

Direct Service with Employed Technicians

  • Texas: 31 Capri locations
  • Oklahoma: Regional coverage
  • Arkansas: Regional support

Advantage: No subcontractor delays, direct quality control, fastest response times, lowest costs

31
TX Capri Stores
1-2 Hr
Emergency SLA

National Network

47 States via Vetted Contractor Partnerships

  • California: 48 stores covered
  • Florida: 34 stores covered
  • New York: 27 stores covered
  • All Other States: Complete coverage

Quality Control: All contractors pre-vetted, insurance verified, background checked, performance monitored

283
Network Coverage
24/7
Dispatch Center

✓ Complete Coverage for Every Capri Holdings Location

Whether in self-perform Texas or network-served California, every one of your 314 stores receives the same high-quality service, rapid response, and transparent pricing. One point of contact, one system, one standard—nationwide.

Why Seamless FM is the Right Partner for Capri Holdings

We Understand Your Pain Points

  • Janitorial Gaps: We restore dedicated cleaning staff
  • Security Concerns: Professional assessment and deployment
  • Corporate Disconnect: Regional managers become your on-ground team
  • Reactive Maintenance: Preventive programs prevent failures
  • Geographic Risk: Emergency protocols for high-risk zones

We Match Your Priorities

  • Luxury Brand Standards: High-touch service matching your positioning
  • Multi-Brand Portfolio: Experience managing distinct identities
  • Employee Support: We free sales staff to sell
  • Cost Control: Transparent pricing, no surprises
  • Compliance: Health codes, safety, ADA standards

Our Retail Experience

Seamless FM has extensive experience with multi-location luxury retail portfolios. We understand the unique challenges of maintaining brand standards across hundreds of locations while protecting high-value merchandise and ensuring employee and customer safety.

Service Level Commitment

1-2 Hr
Emergency Response
24/7
Dispatch Availability
4 Hr
Urgent Service
48 Hr
Routine Maintenance

Comprehensive Facilities Services

Emergency Services

  • HVAC failures & breakdowns
  • Plumbing emergencies
  • Electrical problems
  • Security system repairs
  • Door/lock failures
  • Glass breakage

1-2 Hour Response SLA

Preventive Maintenance

  • HVAC filter changes & tune-ups
  • Equipment inspections
  • Lighting retrofits
  • Parking lot repairs
  • Roof inspections
  • Fire safety compliance

Prevent 70% of Failures

Janitorial Services

  • Daily cleaning programs
  • Floor care & maintenance
  • Restroom sanitization
  • Window cleaning
  • Trash removal
  • Deep cleaning events

Dedicated Staff

Capital Projects

  • HVAC system replacements
  • Roof replacements
  • Renovations & remodels
  • ADA compliance upgrades
  • Energy efficiency retrofits
  • Equipment replacement

Compliance & Safety

  • Health code compliance
  • Fire safety inspections
  • ADA accessibility audits
  • OSHA requirements
  • Insurance documentation
  • Emergency protocols

Sustainability

  • Energy efficiency audits
  • LED lighting conversions
  • Smart thermostat installation
  • Water conservation
  • Waste reduction programs
  • ESG reporting support

Transparent Pricing & Cost Control

No Hidden Fees, No Surprises

Seamless FM operates on transparent, flat-rate pricing with no markup on parts or materials. You pay for what you get—nothing more, nothing less.

Recommended Investment by Priority

Priority Program Scope Annual Cost ROI
1 Janitorial Restoration 248 Michael Kors stores $3.7-6.2M Increased productivity, reduced turnover
2 Security Enhancement 100 highest-risk stores $3-5M Reduced shrinkage, safer environment
3 Emergency Protocols 100+ Tier 1 risk stores $1-2M Prevent $3.5-9.5M disruption costs
4 Preventive Maintenance All 314 stores $2-3M 70% reduction in emergency repairs
$10-20M
Total Program Investment
$15-30M
Estimated Annual Savings
70%
Failure Prevention Rate
18-24 Mo
Break-Even Timeline

Cost Control Mechanisms

  • Flat-Rate Labor: No hourly rate surprises
  • No Parts Markup: Wholesale pass-through pricing
  • Preventive Maintenance: Reduce emergency spend
  • Volume Discounts: Multi-location pricing benefits
  • Transparent Reporting: Real-time spend visibility

Where You Save Money

  • Reduced Emergency Calls: Preventive programs
  • Lower Turnover: Happier employees stay longer
  • Avoided Disasters: Emergency preparedness
  • Energy Efficiency: Lower utility bills
  • Single Vendor: No coordination overhead

Dedicated Account Team Structure

Your Seamless FM Organization

👤

National Account Manager

Your primary contact for strategic planning, reporting, and escalations

  • Quarterly business reviews
  • Budget management
  • Performance metrics
  • Strategic initiatives
👥

Regional Managers

On-ground oversight in each geographic region (1 per 50-75 stores)

  • Quarterly store visits
  • Local vendor management
  • Quality control inspections
  • Emergency coordination
📞

24/7 Dispatch Center

Single point of contact for all service requests and emergencies

  • Emergency response
  • Technician deployment
  • Real-time status updates
  • Work order tracking

Regional Coverage Model

California / West Region

  • Coverage: CA, NV, AZ (65 stores)
  • Regional Manager: Based in Los Angeles
  • Focus: Wildfire protocols, earthquake prep, energy efficiency

Florida / Southeast Region

  • Coverage: FL, GA, NC (54 stores)
  • Regional Manager: Based in Miami
  • Focus: Hurricane preparedness, coastal flooding, insurance compliance

Texas / Central Region

  • Coverage: TX, LA (31+ stores)
  • Regional Manager: Based in Dallas (HQ)
  • Focus: Self-perform services, power grid backup, hurricane prep

Northeast Region

  • Coverage: NY, NJ, PA, MA (55+ stores)
  • Regional Manager: Based in New York
  • Focus: High-cost market optimization, mall transitions, winter prep

Safety, Compliance & Quality Control

Contractor Vetting & Quality Standards

Pre-Qualification

  • Insurance Verification: $2M+ liability coverage
  • Licensing: All required state/local permits
  • Background Checks: All technicians screened
  • References: 3+ verified retail clients
  • Financial Stability: Credit & business history

Ongoing Monitoring

  • Performance Metrics: Response time, quality scores
  • Customer Feedback: Store manager ratings
  • Re-work Rates: Quality failure tracking
  • Safety Incidents: Zero-tolerance policy
  • Quarterly Reviews: Continuous improvement

Documentation

  • Work Orders: Complete job records
  • Photo Documentation: Before/after evidence
  • Compliance Reports: Health, safety, fire codes
  • Warranty Tracking: Equipment and repairs
  • Audit Trail: Complete service history

Compliance Programs

Health Code Compliance

  • Quarterly inspections at all locations
  • Restroom sanitation protocols
  • Pest control prevention programs
  • Food court ventilation (where applicable)
  • Water quality testing
  • Documentation for health department audits

Fire & Life Safety

  • Fire suppression system testing
  • Emergency lighting inspections
  • Exit sign compliance
  • Fire door function checks
  • Sprinkler system maintenance
  • Fire extinguisher servicing

✓ Compliance Peace of Mind

Seamless FM takes ownership of regulatory compliance, ensuring your stores meet all health, safety, and building code requirements. We maintain comprehensive documentation, manage inspector relationships, and proactively address issues before they become violations.

Sustainability & ESG Support

Environmental Responsibility Meets Operational Efficiency

Sustainability isn't just good for the planet—it's good for your bottom line. Energy-efficient systems reduce operating costs, while ESG reporting strengthens investor confidence and brand positioning.

Energy Efficiency Programs

Lighting Retrofits

  • LED Conversions: 60-75% energy savings
  • Smart Controls: Motion sensors, daylight harvesting
  • Rebates: Utility incentive coordination
  • ROI: 2-4 year payback typical
70%
Energy Reduction

HVAC Optimization

  • Smart Thermostats: Programmable, remote control
  • Preventive Maintenance: Peak efficiency operation
  • System Upgrades: High-efficiency replacements
  • Economizers: Free cooling when possible
30%
Utility Savings

Water Conservation

  • Low-Flow Fixtures: Restrooms, break rooms
  • Leak Detection: Smart sensors, rapid repair
  • Irrigation Optimization: Landscape areas
  • Rebates: Municipal water program coordination
40%
Water Reduction

ESG Reporting Support

Data Collection & Reporting

  • Energy consumption tracking by location
  • Water usage monitoring
  • Waste diversion rates
  • Carbon footprint calculations
  • Sustainability metrics dashboard
  • Annual ESG report contribution

Waste Reduction Programs

  • Recycling program implementation
  • Construction waste diversion
  • Electronics recycling coordination
  • Packaging material reduction
  • Vendor sustainability requirements
  • Circular economy initiatives

Estimated Portfolio-Wide Savings

Energy Efficiency Investment: $2-3M | Annual Utility Savings: $800K-1.2M | ROI: 2.5-3.5 years

90-Day Implementation Roadmap

Phased Rollout Minimizes Disruption While Delivering Rapid Results

Seamless FM's proven implementation process ensures smooth transition with minimal impact to store operations. Critical stores receive priority attention while building comprehensive portfolio coverage.

Phase 1: Discovery & Planning (Days 0-30)

Weeks 1-2: Assessment

  • Site visits to 50 representative stores
  • Interview store managers on pain points
  • Audit existing vendor contracts
  • Review work order history
  • Identify critical failure patterns

Weeks 3-4: Planning

  • Develop preventive maintenance schedules
  • Design emergency response protocols
  • Establish contractor network
  • Create communication plan
  • Set performance KPIs

Phase 2: Pilot Program (Days 31-60)

Initial Deployment

  • 20-30 pilot stores representing diverse markets
  • Deploy janitorial services (Michael Kors focus)
  • Activate 24/7 emergency dispatch
  • Implement preventive maintenance programs
  • Install management dashboard access

Optimization

  • Gather store manager feedback
  • Adjust service delivery protocols
  • Refine contractor performance
  • Test emergency response times
  • Validate pricing models

Phase 3: Full Rollout (Days 61-90)

Week 9-10

  • Deploy to 100 additional stores
  • Focus on high-risk Florida/California
  • Activate security enhancements

Week 11-12

  • Expand to 100 more stores
  • Texas self-perform activation
  • Regional manager assignments

Week 13

  • Complete remaining 94 stores
  • Full portfolio coverage achieved
  • Quarterly business review #1
90
Days to Full Deployment
30
Day Pilot Program
314
Stores Covered

Next Steps: Let's Build This Partnership Together

1️⃣

Discovery Call

30-minute conversation to understand your specific priorities, timeline, and budget parameters

Timeline: This week

2️⃣

Pilot Proposal

Detailed pricing, scope, and service plan for 20-30 pilot stores. Demonstrate value before full commitment.

Timeline: Within 2 weeks

3️⃣

Full Rollout

90-day implementation across all 314 locations. Immediate impact on employee productivity and satisfaction.

Timeline: Q1 2026

💡 Why Act Now: Maximize Your Q4 2025 & 2026 Performance

Implementing these operational improvements positions you for stronger employee retention during peak holiday season, enhanced security during high-volume periods, and proactive maintenance before hurricane season 2026. Early action delivers compounding returns throughout the year.

Contact Seamless FM Today

Phone: (469) 501-1510

Email: info@seamlessfm.com

Website: www.seamlessfm.com

1910 Pacific Avenue, Suite 2000 #3299
Dallas, TX 75201

APPENDIX

Detailed Data & Analysis

Appendix A: Detailed Location Data

Complete State-by-State Breakdown

Rank State Total Michael Kors Jimmy Choo Versace % of Portfolio
1 California 48 35 7 6 15%
2 Florida 34 22 6 6 11%
3 Texas 31 24 4 3 10%
4 New York 27 21 3 3 9%
5 New Jersey 17 13 2 2 5%
6 Georgia 12 9 2 1 4%
7 Nevada 11 6 3 2 4%
8 Pennsylvania 11 9 1 1 4%
9 North Carolina 8 8 0 0 3%
10 Arizona 6 6 0 0 2%
Top 10 States Subtotal 205 153 28 24 65%
Remaining 32 States 109 95 9 5 35%
TOTAL PORTFOLIO 314 248 37 29 100%

Key Market Concentrations

Tourism-Dependent Clusters

  • Las Vegas, NV: 11 stores (6 MK, 3 JC, 2 Versace)
  • Orlando, FL: 6 stores (4 MK, 2 JC)
  • Miami, FL: Multiple luxury locations

Risk: Tourism disruptions impact multiple locations simultaneously

Urban Flagship Locations

  • New York City: 8 stores (4 MK, 2 JC, 2 Versace)
  • Los Angeles, CA: 4 stores (3 MK, 1 Versace)
  • Houston, TX: 4 stores (3 MK, 1 Versace)

Opportunity: High-value locations for premium service deployment

Appendix B: Employee Complaint Analysis

Complaint Categories by Severity & Frequency

Category Severity Frequency Brands Affected Estimated Cost Impact
Janitorial Elimination CRITICAL HIGH Michael Kors (248 stores) Lost productivity: $5-8M annually
Security Understaffing HIGH MODERATE All brands (314 stores) Shrinkage: $500K-2M annually
Corporate Disconnect MODERATE MODERATE All brands Reactive repairs: $2-4M annually
Uniform Shortages MODERATE MODERATE Versace (29 stores) Employee morale impact
Technology Lag LOW-MOD LOW All brands Operational inefficiency
Stockroom Conditions LOW LOW Various Minimal

Customer vs. Employee Perception Gap

4.2/5.0
Customer Facilities Rating
2.5/5.0
Employee Facilities Rating
1.7
Perception Gap
<0.1%
Customer Complaints

Why the Gap Matters

Customers rate facilities highly because sales staff successfully maintain presentation—at the expense of their primary selling duties and personal morale. This unsustainable dynamic creates hidden costs in lost sales, employee turnover, and eventual service quality decline.

Systemic Issues Identified

Cost-Cutting Over Operations

Janitorial elimination, security understaffing, and uniform shortages all reflect budget optimization that undermines operational effectiveness. Michael Kors (high-volume, accessible luxury) shows most aggressive cost management.

Post-Acquisition Challenges

After Capri Holdings acquired Versace (2018) and Jimmy Choo (2017), employees report increased tracking tools but less operational support. Integration focused on financial consolidation over employee experience.

Luxury Positioning Gap

Customer-facing presentation polished while back-of-house/employee experience neglected. Facilities investment concentrated on visible elements while operational support infrastructure underinvested.

Appendix C: Geographic Risk Mitigation Costs

Estimated Annual Disruption Costs by Risk Tier

Risk Tier States Store Count Annual Disruption Cost Mitigation Investment
TIER 1 - CRITICAL FL, CA, TX, LA ~100 stores (30%) $2-5M $1-2M
TIER 2 - ELEVATED NY, NJ, GA, VA, NV, IL, NC, OH ~120 stores (35%) $1-3M $500K-1M
TIER 3 - MODERATE Remaining 30+ states ~94 stores (30%) $500K-1.5M $250K-500K
TOTAL PORTFOLIO $3.5-9.5M $1.75-3.5M

Risk Mitigation Programs

Hurricane Preparedness (FL, TX, LA: 65+ stores)

  • Pre-Season Inspections: Roof, windows, doors
  • Emergency Shutters: High-risk coastal locations
  • Generator Backup: Critical stores
  • Rapid Response Teams: 24-hour post-storm deployment
  • Insurance Documentation: Photo evidence, compliance

Investment: $800K-1.5M annually

Wildfire & Power Grid (CA: 48 stores)

  • Defensible Space: Vegetation management
  • Air Quality Monitoring: HVAC filter upgrades
  • Power Backup: Battery systems, generators
  • Preventive Shutdowns: PG&E coordination
  • Seismic Retrofits: Phased earthquake preparation

Investment: $600K-1M annually

Long-Term Climate Risk: $15-25M Portfolio Exposure

Without proactive mitigation, climate-driven disasters threaten significant asset write-offs over the next 10 years. Insurance costs rising, coverage declining, and extreme weather events increasing in frequency and severity. Strategic footprint reduction and resilience investment are essential to protect shareholder value.

Thank You

Let's Restore Excellence to Capri Holdings

Contact Information

Phone: (469) 501-1510

Email: info@seamlessfm.com

Website: www.seamlessfm.com

Headquarters

1910 Pacific Avenue
Suite 2000 #3299
Dallas, TX 75201

What Seamless FM Delivers

Dedicated janitorial staff freeing sales teams to sell

Professional security creating safe work environments

Proactive facilities management bridging corporate disconnect

We look forward to partnering with Capri Holdings to restore operational excellence, support your employees, and protect your luxury brand positioning.