Case Study

Restaurant Group Achieves 95% First-Visit Completion Rate

Introduction

Implemented Technological and Management Solutions for a National fast casual restaurant brand.

Challenge

Most maintenance tickets required follow-up visits due to missing parts or poor initial diagnostics.

Solution

Seamless FM created job-specific prep checklists and enabled smart triaging via a technician-facing mobile app.

Results

⦁ 95% first-visit job success
⦁ 3x reduction in average ticket resolution time
⦁ Improved customer experience in-store
Testimonial: “It changed everything. We now fix it once and move on.”

Summary

This case study highlights how a national fast-casual restaurant brand improved maintenance efficiency and customer experience. The client faced issues with maintenance tickets requiring multiple visits due to missing parts or inaccurate diagnostics. Seamless FM addressed this by creating job-specific prep checklists and enabling smart triaging through a technician-facing mobile app. The results included a 95% first-visit job success rate, a threefold reduction in average ticket resolution time, and an enhanced in-store customer experience. The client noted, “It changed everything. We now fix it once and move on.”