Case Study

Healthcare Network Cuts Emergency Repair Time by 60%

Introduction

We implemented dispatching and automation for a regional healthcare provider with 80+ clinics so the emergency repairs get done faster.

Challenge

Emergency repairs—like HVAC failures and plumbing issues—were taking too long to resolve, putting patient experience and compliance at risk.

Solution

Seamless FM implemented real-time dispatch and automated job prioritization, ensuring high-priority issues received immediate attention.

Results

⦁ 60% faster emergency repair response
⦁ Reduced clinic downtime by 45%
⦁ Improved satisfaction among staff and patients
Testimonial: “We needed speed and transparency—Seamless delivered both.”

Summary

This case study showcases how a regional healthcare provider with 80+ clinics improved emergency repair times and operational efficiency. The client struggled with delays in resolving critical issues like HVAC failures and plumbing problems, impacting patient experience and compliance. Seamless FM implemented real-time dispatch and automated job prioritization, ensuring rapid responses to high-priority issues. As a result, emergency repair times were reduced by 60%, clinic downtime decreased by 45%, and both staff and patient satisfaction improved. The client praised Seamless FM for delivering the speed and transparency they needed.