Case Study

Corporate Campus Streamlines FM With Platform Integration

Introduction

We Integrated Tech-Related services to a Fortune 500 technology campus with 10 buildings in order to decrease response time and response.

Challenge

The campus used manual logs and paper forms for maintenance. Response times were slow and reporting was non-existent.

Solution

Seamless FM integrated the campus with ServiceChannel and Fexa, digitizing every aspect of FM including technician dispatch, work order processing, and reporting.

Results

⦁ Complete digital transformation in <60 days
⦁ Improved technician productivity by 40%
⦁ Full transparency and SLA compliance
Testimonial: “It felt like moving from the Stone Age to the Cloud in just two months.”

Summary

This case study highlights how a Fortune 500 technology campus streamlined its facilities management (FM) operations through seamless platform integration. The client faced challenges with slow response times and outdated manual processes for maintenance. By integrating ServiceChannel and Fexa, we digitized technician dispatch, work order processing, and reporting, resulting in a complete digital transformation in under 60 days. The outcome included a 40% boost in technician productivity, full transparency, and compliance with service level agreements (SLAs). As one client put it, “It felt like moving from the Stone Age to the Cloud in just two months.”