Comprehensive Facilities Management
Partnership Proposal
Strategic Solutions for 1,007+ Locations Nationwide
Einstein Bros. • Bruegger's • Manhattan Bagel • Noah's NY Bagels
October 2025
Executive Summary: Strategic Opportunities
Analysis of 1,007+ locations reveals three high-impact improvement areas
📊 Three Priority Opportunities for Maximum Impact
Our comprehensive review identified three focus areas where strategic facilities improvements will deliver the greatest returns in customer satisfaction, employee retention, and operational excellence:
⚠️ Why This Matters Now
Recent health department incidents—including a location closure due to pest control issues—highlight the urgency of proactive facilities management. These situations are preventable with the right partner and protocols in place.
How Seamless FM Helps
- • 24-48 hour response for critical equipment
- • Proactive preventive maintenance programs
- • Integrated pest management protocols
- • Transparent pricing with no surprises
Expected Improvements
- • Employee satisfaction: 3.1 → 7.5+/10
- • Equipment downtime: -80%
- • Zero health code violations
- • Maintenance costs: -25% through prevention
Who We Are
Seamless FM is a national facilities management provider specializing in multi-location restaurant portfolios
Core Expertise
HVAC: Emergency repairs, preventive maintenance, system optimization
Plumbing: Grease trap service, drain cleaning, fixture repairs
Equipment: Commercial kitchen, refrigeration, ovens
Pest Control: Integrated programs with health code compliance
Why Top Restaurant Brands Choose Us
- ✓ Fast response: 24-48 hour response for critical equipment (vs. weeks at Bagel Brands)
- ✓ Proactive maintenance: Prevent failures before they happen
- ✓ Transparent pricing: No hidden markups or surprise charges
- ✓ Restaurant specialists: We understand kitchen operations and health codes
The HVAC Crisis: Priority #1
Non-functional HVAC systems creating health hazards and violating workplace safety standards
🌡️ Critical Employee Report
"Incredibly hot inside with a large oven for baking, plus smaller ovens on the line, and the A/C was never working and never fixed in my time there. No concern showed for the employees."
— Bruegger's New Haven employee
The Problem
- • HVAC "never working and never fixed"
- • Bakery environments with commercial ovens
- • Extreme heat exposure for employees
- • Potential OSHA violations
- • Heat stress and safety hazards
- • Corporate awareness without action
Seamless FM Solution
- • 24-hour emergency HVAC response
- • Quarterly preventive maintenance
- • Filter replacement programs
- • Refrigerant compliance (R410A)
- • Energy-efficient upgrades
- • Temperature monitoring systems
Impact of HVAC Failures
Beyond employee discomfort, HVAC failures in bakery environments with 400°F+ ovens create serious liability exposure. Heat stress can lead to reduced cognitive function, accidents, and potential workers' compensation claims. Food safety also suffers when ambient temperatures rise above safe levels.
Chronic Plumbing & Equipment Failures
30% of employee complaints cite broken equipment corporate refuses to repair
Equipment Crisis
"The owner and area director do not like to do repairs. Work with broken equipment."
— Einstein Bros. team member
"Everything breaks and it takes A long time for upper management to want to fix it. I guess they don't like spending money."
— Bruegger's shift leader
Broken Equipment Reported
- • Commercial ovens - Can't bake product
- • Refrigeration units - Food safety risk
- • POS registers - Can't process sales
- • Espresso machines - Lost beverage revenue
- • Water heaters - Sanitation issues
- • Plumbing fixtures - Bathroom failures
The Cost of Delayed Repairs
Seamless FM Equipment Management
- • 24-48 hour response for critical equipment
- • Preventive maintenance schedules
- • Equipment lifecycle tracking
- • Warranty management & claims
- • Vendor relationship management
- • Predictive failure analytics
Critical Pest Control Violations
Health department shutdowns and customer complaints reveal catastrophic failures
HEALTH DEPARTMENT CLOSURE
Einstein Bros. Plantation, Florida
Health inspector ordered immediate closure after finding over 200 live flies throughout the restaurant, on food contact surfaces, and in food preparation areas. Multiple critical violations documented.
"This represents a complete breakdown of pest management protocols and sanitation standards across the portfolio."
Additional Pest Incidents
"Dead roaches on the floor under several of the tables"
"Workers smoke cigarettes in the bakery around the bagels"
Kansas City location had "bucket of dirty water" next to coffee station
Seamless FM Pest Management
- ✓ Integrated Pest Management (IPM) - Proactive prevention
- ✓ Monthly inspections & treatments - Consistent coverage
- ✓ Documentation & compliance - Health department ready
- ✓ 24-hour emergency response - For active infestations
- ✓ Staff training programs - Prevention education
- ✓ Sanitation audits - Root cause identification
Reputation Risk: In the social media era, a single customer posting photos of 200+ flies or dead roaches can reach thousands and create lasting brand damage. Proactive pest management is defensive marketing.
Bathroom & Plumbing Failures
15% of customer complaints cite bathroom conditions and access issues
"Bathroom looked like it had not been cleaned in several months"
Customer denied bathroom access after $23 purchase
"The women's bathroom is gross"
Common Plumbing Issues Identified
Fixtures & Sanitation
- • Broken toilets and urinals
- • Non-functional sinks
- • Inadequate cleaning protocols
- • Poor maintenance schedules
- • No hand soap or paper products
Back-of-House
- • Grease trap backup and overflow
- • Drain clogs and slow drainage
- • Water heater failures
- • Leaking pipes and fixtures
- • Inadequate water pressure
Seamless FM Plumbing Solutions
Cleanliness & Sanitation Failures
60% of all facilities complaints relate to cleanliness and general maintenance
Customer Reports
"Staff with poor hygiene, dirty underwear visible, dingy atmosphere"
"Dirty bucket next to coffee, dirty tables, open boxes on counter"
"Tables unclean with crumbs, trash not collected"
Employee Reports
"Very dirty, no one does detail cleaning. Workers smoke in bakery."
"Stressful and dirty workplace, managers do nothing"
"Health violations and lazy coworkers"
Root Causes Identified
- • Inadequate staffing - Not enough time for cleaning
- • No accountability - Managers not enforcing standards
- • Missing protocols - No defined cleaning procedures
- • Supply shortages - Cleaning materials not stocked
- • Training gaps - Staff don't know proper methods
- • Corporate pressure - Labor cuts prevent deep cleaning
Seamless FM Janitorial Services
- • Dining room cleaning
- • Bathroom sanitation
- • Trash removal
- • Floor maintenance
- • Kitchen degreasing
- • Equipment cleaning
- • Hood system cleaning
- • Walk-in sanitization
- • Photo documentation
- • Checklist completion
- • Mystery shop audits
- • Health code prep
Employee Dissatisfaction & Working Conditions
3.1/5 star rating reveals workforce frustration with facilities and corporate response
Employee Quotes on Facilities
"Terrible company. No support. Working 70+ hours a week... Broken system from top down."
— Einstein Bros. General Manager
"Anyone above a District Manager does not care about the people—it's all about using less labor and less people and making more money."
— District Manager, August 2024
"Store had old equipment that we constantly asked for upgrades and never got"
— Bruegger's Employee
Impact on Operations
- • High turnover increases training costs
- • Difficulty recruiting qualified staff
- • Reduced service quality
- • Safety incidents from frustration
- • Poor morale affects cleanliness
How Seamless FM Helps
- • Fast response shows you care
- • Empowered local management
- • Working equipment = productivity
- • Comfortable work environment
- • Direct tech communication
Bagel Brands Portfolio Overview
1,007+ locations across 4 brands with mixed ownership structures
Top 10 States by Location Count
Portfolio Characteristics
- • 16,000+ employees across portfolio
- • Largest bagel operator in United States
- • Owned by JAB Holding (Panera Brands)
- • Headquarters: Lakewood, Colorado
- • Mixed ownership: Corporate-operated & franchise
Note: Top 3 states (CA, TX, FL) represent 28% of portfolio but face severe insurance disruptions and multi-hazard disaster exposure
Geographic Disaster Risk Assessment
73% of locations face elevated-to-high natural disaster exposure
Primary Disaster Exposures
California (113 locations)
- • Wildfire risk (especially Northern CA)
- • Earthquake exposure statewide
- • Insurance market crisis
- • PG&E power shutoffs
Florida (82 locations)
- • Hurricane exposure (entire state)
- • Flooding and storm surge
- • Insurance availability crisis
- • Extreme heat events
Texas (90 locations)
- • Hurricane exposure (Gulf Coast)
- • Tornado risk (North Texas)
- • Flooding (Houston area)
- • Grid reliability issues
Colorado (55 locations)
- • Wildfire risk increasing
- • Severe winter weather
- • Hail and wind damage
- • Drought conditions
The Compounding Risk Problem
Portfolio faces 73% disaster exposure while facilities management analysis shows corporate actively defers maintenance spending. This mismatch between risk exposure and facilities investment creates dangerous vulnerability. Locations with poor HVAC, weak roofs, inadequate drainage, and deferred maintenance will suffer catastrophic losses when disasters strike.
Nationwide Coverage for All Bagel Brands Locations
Our nationwide presence covers all 1,007+ locations across 45 states
Key Restaurant Trades We Service
Restaurant Experience
- • Fast-casual dining chains
- • Quick-service restaurants
- • Bakery & café operations
Brands We Serve
Why Seamless FM is the Right Fit
We understand restaurant priorities, workflows, and urgent needs
We Understand Your Priorities
- ✓ Cost Control: Flat-rate pricing, no hidden markups, detailed quotes
- ✓ Consistency: Standard procedures, same techs when possible, root cause analysis
- ✓ Sustainability: EPA-compliant materials, energy-efficient retrofits, repair-over-replace
We Know How You Work
- • Platform integration: Corrigo, FM Pilot, Service Insight experience
- • Documentation standards: Photos, check-in/out, tech notes
- • Restaurant environment: National coverage with local techs familiar with QSR operations
We Meet (and Exceed) Your SLAs
Easy to Work With
- • 24/7 support center with live coordination
- • Dedicated account management
- • Proactive status updates
- • Multi-site dispatch logistics
- • Asset tagging & tracking
- • Warranty management
Comprehensive Service Offerings
End-to-end facilities management tailored for multi-location restaurant operations
🚨 Emergency Services
- • HVAC failures (2-4 hour response)
- • Plumbing emergencies & backups
- • Electrical outages & hazards
- • Equipment breakdowns (ovens, refrigeration)
- • Water damage & flooding
- • Glass repair & door locks
- • Pest emergency response
🔄 Preventive Maintenance
- • Quarterly HVAC service & filter changes
- • Monthly pest control inspections
- • Grease trap cleaning & compliance
- • Equipment calibration & testing
- • Fire suppression system inspection
- • Roof inspections & drainage
- • Parking lot maintenance
🧹 Janitorial & Cleaning
- • Daily dining room cleaning
- • Bathroom sanitation services
- • Kitchen deep cleaning & degreasing
- • Hood system cleaning (NFPA compliance)
- • Floor care & refinishing
- • Window cleaning services
- • Pressure washing (exterior)
🗝️ Capital Projects
- • HVAC system replacements
- • Kitchen equipment upgrades
- • Bathroom renovations
- • LED lighting retrofits
- • ADA compliance upgrades
- • Roof repairs & replacement
- • Remodel coordination
Specialized Restaurant Services
Commercial oven repair • Walk-in cooler service • Ice machine maintenance • Espresso equipment • Dishwasher service • Grease trap pumping • Hood system compliance • Health code preparation
Clarity and Cost Control You Can Count On
Transparent pricing with no hidden fees or surprise charges
Pricing Features
Benefits to Bagel Brands
Know your costs upfront, no surprises
Transparent materials and labor costs
Better rates as relationship grows
Streamlined quote review process
Assessment Fee Structure
Dedicated Team Structure for Bagel Brands
We will set up a dedicated team to support you at all levels
Leadership & Relationship Management
Bagel Brands Team
- • Regional Managers
- • VP of Operations
- • Head of Facilities
- • Brand Directors
- • District Managers
Seamless FM Team
- • Account Executive - Your primary contact
- • Portfolio Manager - Multi-site coordination
- • VP of Client Success - Strategic oversight
- • Operations Manager - Day-to-day execution
- • QA Manager - Quality assurance
Operations & Dispatch
- • 24/7 Dispatch Center - Live coordination
- • Regional Coordinators - Local oversight
- • Project Managers - Capital projects
- • Vendor Relations - Network management
Field Technicians
- • Self-Perform Techs - TX, FL, CA
- • Vetted Contractors - 47 states
- • Specialty Vendors - HVAC, plumbing, electrical
- • Emergency Response Teams - 24/7 availability
Communication Protocol
Your account executive will provide weekly status reports, monthly performance reviews, and quarterly business reviews. Emergency situations trigger immediate escalation to both your team and our senior leadership. All stakeholders receive real-time updates via your preferred platform.
Safety First - Compliance Always
Protecting your employees, customers, and brand reputation
Contractor Vetting
- • Licensing and insurance verification
- • Background checks for all technicians
- • Safety training and certification
- • Ongoing performance reviews
- • Incident tracking and analysis
- • Drug screening programs
Health Code Compliance
- • Pre-inspection facility audits
- • Food safety compliance support
- • Pest management documentation
- • Equipment sanitization protocols
- • Temperature monitoring systems
- • Health department relationship management
Safety Standards & Documentation
OSHA Compliance
- • Safety protocols
- • PPE requirements
- • Hazard communication
- • Injury reporting
Documentation
- • Digital audit trails
- • Before/after photos
- • Job completion notes
- • Material tracking
Vendor Management
- • COI tracking
- • W9 management
- • License verification
- • Insurance monitoring
Proactive Prevention: Our approach prevents health code violations before they occur. With 200+ flies at Plantation and dead roaches in Charleston, Bagel Brands needs partners who understand the stakes. We prevent violations that close restaurants and damage brands.
Our Commitment to Sustainability
Reducing environmental impact while lowering operating costs
🌱 Service-Driven Focus
- • Repair-over-replace policy - Extend equipment life
- • LED retrofit programs - 30-50% energy savings
- • Energy-efficient HVAC - R410A refrigerant upgrades
- • EPA-compliant materials - Green cleaning products
- • Water conservation - Low-flow fixtures
- • Utility rebate assistance - Maximize incentives
📊 Near-Term Roadmap
- • Baseline emissions tracking - Portfolio-wide metrics
- • Sustainability scorecard - Monthly reporting
- • Low-emission fleet - Transition planning
- • Waste reduction programs - Recycling & composting
- • ESG reporting support - Stakeholder communications
- • LEED compliance - Green building standards
Environmental Impact Metrics
Energy Efficiency Programs
LED lighting retrofits across all locations can reduce energy costs by $150-300 per month per location while improving light quality.
Utility Rebate Capture
We help identify and secure utility company rebates for energy-efficient upgrades, often covering 25-50% of project costs.
Implementation Plan & Timeline
90-day rollout plan for all 1,007+ locations
Phase 1: Discovery & Mobilization
- • Complete location data transfer and system integration
- • Conduct emergency facilities audits at top 100 highest-volume locations
- • Identify and address immediate critical failures (HVAC, plumbing, pest)
- • Establish 24/7 emergency response protocols
- • Deploy dedicated account team and relationship managers
Phase 2: Preventive Maintenance Launch
- • Implement quarterly HVAC preventive maintenance schedules
- • Begin monthly pest control inspection programs
- • Launch grease trap cleaning and plumbing maintenance
- • Establish equipment repair response protocols (24-48 hour SLA)
- • Deploy digital documentation and reporting systems
Phase 3: Full Portfolio Coverage
- • Complete facilities audits for all remaining locations
- • Finalize preventive maintenance schedules portfolio-wide
- • Establish capital project pipeline for equipment replacements
- • Launch monthly performance scorecard reporting
- • Conduct 90-day business review with leadership
Success Metrics - 90 Days
- • Zero health department closures
- • 95% emergency response within SLA
- • 100% critical equipment operational
- • 50% reduction in facilities complaints
Long-Term Goals - 12 Months
- • Facilities sentiment score: 3.5 → 7.5/10
- • Employee recommendation: 48% → 70%+
- • Equipment downtime: -80%
- • Maintenance costs: -25% through prevention
Ready to Transform Your Facilities Management?
Discovery Call
Review comprehensive analysis and discuss immediate priorities
Pilot Program
Test our services at 25-50 locations across multiple brands
Full Rollout
90-day implementation across entire 1,007+ location portfolio
Urgent Action Required
With health department closures, 200+ fly infestations, visible pest issues, and systemic HVAC/plumbing failures affecting 73% of locations in high-risk disaster zones, every day of delay increases liability exposure and brand damage. The current 2-8 week equipment repair timeline is costing $850/day per broken oven while driving employee turnover and customer complaints.
Contact Information
Dallas, TX 75201
Appendix
Detailed Analysis & Supporting Data
Appendix A: Detailed Location Distribution
Complete breakdown of all 1,007+ locations by state and brand
States 1-25 (by location count)
Brand Distribution by State
Geographic Strategy: Einstein Bros. drives national presence (45 states). Regional brands maintain focused footprints: Noah's (CA only), Manhattan Bagel (Northeast), Bruegger's (NE/Midwest).
Appendix B: Facilities Complaint Breakdown
Comprehensive analysis of customer and employee facilities complaints
Complaint Distribution by Category
Most Critical Locations
Systemic vs. Isolated Issues
- • Equipment failures (multiple states, both brands)
- • HVAC breakdowns (corporate defers repairs)
- • Pest control failures (inadequate programs)
- • Cleanliness standards (enforcement gaps)
- • Individual manager performance varies
- • Some locations maintain standards well
- • Franchisee-owned locations show fewer issues